1. Introduction
These Terms and Conditions (“Terms”) govern all sales made by Wax & Wick (“we,” “us,” “our”) to customers (“you,” “your”). By placing an order, you agree to these Terms.
2. Products and Orders
- All products are described as accurately as possible.
- Orders are accepted subject to availability.
- We reserve the right to cancel or refuse any order at our discretion.
3. Prices and Payment
- All prices are listed in GBP.
- Payment must be made in full at the time of purchase unless otherwise agreed.
- We reserve the right to change prices at any time.
4. Shipping and Delivery
- We will make every effort to deliver orders promptly.
- Delivery times are estimates only
- We are not responsible for delays caused by shipping carriers or other factors beyond our control.
5. Returns and Refunds
- Returns are accepted within 28 days of delivery if items are unused and in original condition.
- Refunds or exchanges will be processed once we receive and inspect the returned product.
- Certain items (e.g., custom or perishable goods) may not be eligible for return.
6. Liability
- We are not liable for any indirect, incidental, or consequential damages.
- Our total liability for any claim is limited to the amount you paid for the product.
7. Privacy
- We respect your privacy and will only use your personal information to process orders and improve our services.
8. Changes to Terms
- We may update these Terms at any time. The latest version will be posted on our website.
9. Contact Information
For questions, please contact us at:
📧 customerservice@waxandwick.co.uk